Artificial intelligence
A recent survey of financial institutions found that for smaller banks and credit unions, customer experience is once again a top priority and among all banks, the interest in advanced AI is higher than ever.
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The fintech, a partner of OpenAI, is also a provider to several developers of emerging artificial intelligence.
October 4 -
U.S. Bancorp and Truist picked literal names for their virtual assistants to avoid confusing customers, while Fifth Third and Regions created characters called "Jeanie" and "Reggie" to put clients at ease. Other companies are trying to split the difference.
October 3
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The payments company launched a $100 million fund for generative AI, creating a potential group of partners that can build on the card network's global scale.
October 3 -
Financial institutions are generally familiar with ChatGPT, but other options exist such as language models sold by Anthropic and Cohere. Research firms, academics and others are racing to develop benchmarks for comparison shopping.
September 28 -
Through its commitment of up to $4 billion in Anthropic, the e-commerce giant can bring advanced analysis, shopping and checkout tech closer to the point of sale — and farther away from traditional transaction processors.
September 28 -
AB - TechnologyBanks need to — and can — take steps to manage the phenomenon, first defined by a Japanese academic in the 1970s, where artificial intelligence looks, feels or sounds human and gives customers a creepy feeling, experts say.
September 25 -
At the Sibos conference, cybersecurity leaders at banks and other experts debated how to train employees to thwart threats that AI has intensified.
September 22 -
AB - TechnologyIt's still too soon to say exactly how the use of advanced artificial intelligence will be restricted in financial services, but banks are developing strategies mindful of potential policies.
September 21 -
Bank executives at the Sibos conference this week discussed how they are using predictive analytics and other technologies, and the fintech partnerships that move them forward.
September 20
