Artificial intelligence
Their chatbots are diverting calls away from call centers and helping bring in deposits, the banks say, as the adoption, maturity and usefulness of the technology improve.
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Banks that need to fill large volumes of jobs increasingly let AI decide who’s in and who’s out, based on analysis of digital resumes and video interviews. Algorithms can take a more inclusive and less biased view of candidates, but experts say there are several things to watch out for.
July 29 -
The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?
July 25
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Just as advances in automobile technology have made driving safer, incorporating AI into decision-making reduces financial risks.
July 13 -
By taking the manual labor out of data management and upkeep, experts can reach new clients and better serve their existing ones.
July 7 -
Banks and fintechs wonder if regulators are getting more comfortable with machine learning-based ways of assessing credit, or if agency oversight will mean a crackdown.
June 6
