Institutions that fail to embrace AI, machine learning and data analytics could quickly find themselves losing ground to competitors.

The Alabama bank’s artificial intelligence system ROSIE pulls information from hundreds of data sources to help employees suggest the best new product or service to offer a customer. It’s a good example of a regional trying to balance competitive pressures and cost control.

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The most popular features of the AI-driven virtual assistant include transaction search and spending alerts.

An executive at the Rhode Island company said the complexity of business lending remains an obstacle to switching to entirely automated, paperless operations.

There’s currently a focus on investing in technology and data to remain competitive, but financial firms also need to ensure they are helping workers adapt, argues Synchrony’s Margaret Keane.

Reports of improper charges by perpetrators who know the victim soared last year. Issuers and card networks are failing to tighten security, clearly label transactions and police chargebacks, critics say.

AI can help reduce risk, make more loans and find ideal members for credit unions.

JPMorgan Chase said it wants to improve training for technology-related jobs and help community college programs. The five-year initiative is one of several the company has announced in recent years in the name of community development.

An overwhelming amount of transactions can cause noncompliant payments to fall through cracks. New technology such as AI can be helpful, says Josephine McCann, a senior marketing associate at AppZen.