-
New authentication methods make it harder to fake biometrics, Eric Setterberg of Fingerprints argues.May 26
System design engineerFingerprints -
Discover transitioned all of its 8,000 U.S.-based call center personnel to work from home within a matter of days after the U.S. declared a national emergency on March 13. By March 20, Discover had 95% of its agents working from home using a thin-client device to emulate their call center desktops.April 21
-
For banks and other financial institutions to survive and thrive in the age of mobile payments and e-commerce, they need to continue to enhance their mobile apps with more innovations, tighter security features and more time-saving capabilities.January 27
Senior AnalystInforma Financial Intelligence
-
Comerica Bank won another five-year contract from the Treasury Department to run the prepaid Direct Express card program despite criticism of how it handled past fraud cases and customer service blunders.January 7
-
Doug Clare explains how the organization uses artificial intelligence to spot crime rings and skimmers.November 11
-
Issuance of securities backed by the ostensible Libor replacement hit by money market turmoil; Jho Low will surrender luxury assets.October 31
-
Hackers go in for the kill when challenger banks and others launch retail products. So the companies are forced to step up their defenses — fast.September 16
-
The bank is taking a concept that has worked for years in the credit card world — artificial-intelligence-based fraud detection — and applying it to corporate customers' transactions.July 15
-
Albert Ko, who had been the chief transformation officer of Intuit, says he will work to improve Zelle's interface to make it more appealing to consumers.May 30
-
A Wells Fargo customer was interrogated, fingerprinted and mistakenly arrested for check forgery after a series of mistakes on the bank's part. He was cleared, and Wells says it made an error, but they are now fighting in civil court.May 20
