The continued investment in branches is a continued investment in bankers. A well-trained, motivated banker turns a physical location into a relationship hub.

The insights of frontline employees can be invaluable tools for improving a bank's operations. It's up to executives to get out of the office and listen to what they have to teach them.

What does a movie about managing an unruly honky-tonk bar have to do with banking? When it comes to setting examples for corporate culture, maybe a lot more than you think.

Don't discount the impact of having your bank's name and logo on small, everyday items that customers and potential customers will see every day.

Healthy sales cultures that encourage more personal conversations are productive cultures that create more attuned bankers and happier, better-served customers.

Whether addressing a large audience or interacting with individual employees, the most effective communicators are those who leave their audience feeling a little smarter for having listened to them.

Effective bank leaders recognize that the success of any team relies not just on those in the spotlight but also on the numerous unsung heroes working behind the scenes.

As the new year begins, managers across the industry will be setting new goals for their branch bankers. They'll find more engagement and success if they clearly articulate the thinking behind the goal setting.

As the banking industry becomes increasingly technology-dependent, wise bank leaders recognize that a bank is not solely defined by its buildings, technology or pricing. It is human connections that truly set a bank apart.

If you want your constructive criticism to land the right way with younger employees, it's important that they see it as evidence of your belief that they have a future in your bank.