Healthy sales cultures that encourage more personal conversations are productive cultures that create more attuned bankers and happier, better-served customers.

Whether addressing a large audience or interacting with individual employees, the most effective communicators are those who leave their audience feeling a little smarter for having listened to them.

Effective bank leaders recognize that the success of any team relies not just on those in the spotlight but also on the numerous unsung heroes working behind the scenes.

As the new year begins, managers across the industry will be setting new goals for their branch bankers. They'll find more engagement and success if they clearly articulate the thinking behind the goal setting.

As the banking industry becomes increasingly technology-dependent, wise bank leaders recognize that a bank is not solely defined by its buildings, technology or pricing. It is human connections that truly set a bank apart.

If you want your constructive criticism to land the right way with younger employees, it's important that they see it as evidence of your belief that they have a future in your bank.

As a leader, just because you have the authority to make a decision doesn't mean you should always be the one making it. A good manager allows subordinates to make choices and assume responsibility.

Bringing in new talent is an essential part of building a business that endures. So, why are so many managers content to tolerate a hiring process that drives talented individuals away?

Contingency planning always seems theoretical...until it isn't. Planning for the unexpected can prepare you to serve customers well in times of crisis.

Eras come and go, but the ongoing investments in developing, empowering, leading and retaining superior personnel will remain the highest priority of top-performing financial institutions.