Leaders who set clear expectations do not create hostile settings. If anything, good people are motivated knowing what they do is noticed and matters.

Merely telling employees what to do may get the job done, but telling them why they're doing it fuels engagement.

It's a mistake to assume that potential customers recall long-ago sales interactions. You must refresh their memories.

Elon Musk’s demand that executives be present in the office carries an important message for bankers.

Proactively checking in on your customers lets them know who is on their side.

Managers who consciously look to set the tone by brightening work environments with their own smiles and laughter tend to create environments with greater employee and customer engagement.

Most executives are keenly aware of the hardships customers face, but do they realize that many of their workers are also living paycheck to paycheck?

Respecting employees’ time and expecting them to respect others’ sets a tone. It brings structure to organizations and fosters professionalism, reliability and trustworthiness.

When big banks trim their branch networks, community banks operating in the same markets see a chance to pounce.

Banks that help customers avoid missing important payments are providing a valuable service for which they should be compensated. Though some banks use deceptive practices, customers are willing to pay for a transparent service.