Dave Martin is a consultant specializing in retail banking strategies, including in-store branches. He is the founder of the retail bank performance company BankMechanics.
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Helping their customers adjust to digital banking and pay crushing bills are just a couple of ways community bankers are reaching out.
July 2
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Digital banking has ramped up during the coronavirus lockdown but customers will seek somewhere to go as cities reopen. A branch could provide that safe haven.
June 4 -
Coronavirus has taken bankers out of their comfort zone. But they should view adaptations they’ve made in confronting the pandemic as a chance to hone their emergency response skills, not a permanent new normal.
May 7 -
Lenders can offer deferred payments and capitalize on digital banking to help small businesses and consumers get back on their feet.
April 2 -
The coronavirus is changing how consumers interact in branches and banking online. Bank leaders should be prepared.
March 23 -
The best community banks layer human-facing services with new technology to beat the heavyweights in their market.
March 5 -
Want a winning team at your bank? Take some tips from LSU’s head coach Ed Orgeron on empowering leaders.
February 7 -
Bank employees need to stop seeing new technology as a threat.
January 9 -
In some cases bankers' willingness to close branches and cut staff is a testament to their company's strength.
December 5 -
Clear communication is critical when banks undergo a leadership or operational change.
November 7
