Dave Martin is a consultant specializing in retail banking strategies, including in-store branches. He is the founder of the retail bank performance company BankMechanics.
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The coronavirus is changing how consumers interact in branches and banking online. Bank leaders should be prepared.
March 23
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The best community banks layer human-facing services with new technology to beat the heavyweights in their market.
March 5 -
Want a winning team at your bank? Take some tips from LSU’s head coach Ed Orgeron on empowering leaders.
February 7 -
Bank employees need to stop seeing new technology as a threat.
January 9 -
In some cases bankers' willingness to close branches and cut staff is a testament to their company's strength.
December 5 -
Clear communication is critical when banks undergo a leadership or operational change.
November 7 -
Good customer service, layered with new technology, gives community banks an advantage over big banks.
October 3 -
With brick-and-mortar locations dwindling, it’s even more important to meet potential customers in the field.
September 5 -
If your employees are unhappy, your customers will be the first to notice. Showing a little appreciation may be an investment in keeping both.
August 1 -
Community banks need to focus more on how their employees talk about the bank and less on new competition moving in.
July 8
