Joel Berg

The largest of the 2021 Best Banks to Work For, those with more than $10 billion of assets, are trying new recruiting tactics and ramping up diversity efforts.

The smallest of the Best Banks to Work For have figured out how to thrive in an environment where many employees are working fully or partly from home. Some are using flexibility as a tool to stave off burnout.

Executives at the 90 institutions that made the ninth annual ranking are boosting benefits to attract new employees, amid intense competition for talent. They're also rethinking how they approach recruiting and increasing their diversity efforts.

It took prodding from Husic, Centric's CEO, to convince the bank's lenders to offer Paycheck Protection Program loans to noncustomers. More than 1,200 of those borrowers are now Centric customers.

Under Coffey's leadership, the Los Angeles bank has increased assets by more than 50% in just two years.

Quinn, who joined U.S. Bancorp in 2013 as chief marketing officer and is now the chief administrative officer, is taking a leadership role in the company's digital national branding campaign.

As PNC's head of retail banking, Karen Larrimer oversaw the development of a new service that alerts customers when account balances are in danger of falling below zero.

The longtime CEO of the the $4.6 billion-asset bank is also president of the Federal Reserve Board’s Community Depository Institutions Advisory Council.

While focused on transformation at the bank, Latini has been involved in broader challenges such as promoting women and diversity in Malaysia.

Since becoming leader of the $650 million-asset bank in 2006, Thurlow has earned a reputation for innovation. 

The bank's group head of small and medium enterprise banking says she wants to enact policies that reduce the burdens of COVID-19 on women and their careers.

The firm's head of commercial banking has set out to ensure leaders possess digital skills equal to those of the people they lead.

The head of personal and business banking is on a mission to help Americans become better savers.

In addition to leading Huntington’s Michigan operation, Pierce oversees the bank's in-house insurance agency, its vehicle finance business and its $100 billion-plus private banking business.

The president and CEO of the $350 million-asset Citizens is redefining the role of a community banker.

The banking industry is now enjoying a "strong" reputation overall, after building on gains made at the height of the pandemic. Here's who stood out and why.

As chief credit officer, Horton oversaw the bank's certification as a Small Business Administration lender and participation in the Paycheck Protection Program.

Garrison was promoted to head of human resources operations in October 2019, putting her at the forefront of the bank’s effort to respond to the pandemic.

“If I see something that needs to be fixed, I tend to just gravitate toward it,” said Ratliff, U.S. Bank's head of disputes and prepaid operations.

Within her first week at City National Bank in 2018, Dodd was working on her first deal — and the first deal for the aerospace and defense group that she was brought in to help launch