John Adams

The Bank of Tennessee plans to rely on socially driven collaboration to make mortgage processing and other workflows more agile and efficient. Will Barrett, the bank's senior operations officer, discusses the bank's transformation.

As fraudsters aim at call centers, variations of the technology that's used to coach customer service representatives can be expanded to safeguard the data that's exchanged during calls.

User input from a pair of tech firms says a vast majority of lenders who are moving toward automated processing have an eye on the stew of mortgage rules that mandate more disclosure and tighter processing.

New authentication techniques such as biometrics are being developed rapidly in labs. Traditional usernames and passwords are showing signs of vulnerability. A future where palm prints and complex cryptography are part of bank logins is fast becoming more science than fiction.

Senior Vice President and Marketing Group Manager Susan Brown discusses how the bank is upgrading services for both businesses and consumers.

Firms like Digital Risk and Corelogic are experimenting with software that uses behavioral analysis to determine which homeowners will repay and which will default.

Silicon Valley Bank's online and mobile payment portal for small businesses lets them create a single workflow for varied payment types.

As branch traffic shrinks and the need to improve customer service grows, video-equipped ATMs are catching on. But is a small location with a video connection and non-existent staff a branch?

By linking payments to mobile phone numbers, Payfone is hoping to avoid keystrokes for in-store mobile transactions. As the firm ramps up for a pilot this fall, it's found an early merchant acquiring partner in remote payment tech firm CardinalCommerce, which potentially opens the system up to thousands of stores.

The holidays came six months early for some credit unions this year, in the form of an NCUA ruling that allows remote teller technology to qualify as service facilities.

The City of Boston CU is looking into how members' relationships translate into profits in the hopes of moving to relationship-based pricing.

Chief Technology Officer Tim Lenoff discusses how the bank melds technology and customer conversations to head off fraud.

Fresh off new government guidance on cloud computing, firms such as CipherCloud and Coalfire are knocking on banks' doors with technology designed to increase security and protect data.

The card network is strongly recommending that all ATMs be EMV-compliant by 2016. ATM owners that don't comply will face fraud liability.

Billhighway, a payments firm that caters to nonprofits, plans to outfit clients with a device that attaches to a smartphone that can be used to receive payments from donors remotely.

Forrester's new digital sales rakings laud the performance of Wells Fargo, Citigroup and Capital One, and say the new frontier of web sales calls for improvements in merchandising and onboarding.

For community banks, the Dodd-Frank reform law presents a lot more questions than answers. For Washington State's Cashmere Bank, it was time to turn to outside help.

The City of Boston Credit Union is studying data on its members' profitability in the hopes of moving to relationship-based pricing.

Voice recognition and customer analytics are among the technologies helping USAA deepen online relationships.

Crictics say the new FFIEC guidance on cloud computing defines the cloud too broadly and lacks specifics - leading banks to do added compliance for most outsourced services.