John Adams

Credit unions are giddy about a new NCUA rule that says advanced video terminals can be counted as full-fledged service facilities, providing a new way to compete with banks by attracting members in underserved areas.

As energy cost reduction and sustainability become key strategic elements for banks worldwide, General Manager Dennis McGee outlines an enterprise-wide initiative that uses the cloud to wring out IT efficiencies.

The American Bankers Association and the Financial Services Roundtable are accumulating endorsers for a plan to funnel registration applications for new .bank and .insurance domains. But the groups aren't alone in chasing the new bank-friendly domain.

Compliance software providers are pivoting off this summer's Libor crisis to sell products intended to help banks change controls, communicate policies to staff and ensure adherence to internal rules.

Can corporate policy training feel like an episode of CSI? Cristobal Conde believes it can in a big way. The former SunGard chief arrives at True Office, a firm that uses elements of gaming to help institutions teach corporate employees about how to prevent data breaches, money laundering and other standards and compliance issues that reside inside banks and other businesses.

Being first with mobile check deposit has helped tiny New Dominion Bank attract new customers in Charlotte, N.C. Now that Bank of America has the feature, too, the bank is turning to other products to convert customers.

The firm, which offers personal financial management services for investors, is launching a new 401(k) fee analysis tool as a government mandated 401(k) disclosure deadline approaches.

Fast food retailers like Dunkin' Donuts and McDonald's are beginning to offer mobile apps and contactless debit payments. Their models have flaws, but they also pose a new challenge to banks' role as a driver of payments innovation.

A Massachusetts bank finds its customers are not ready for video tellers, so it's turned instead to staffing software to have just the right number of employees on hand in each branch.

Andrews FCU is using video to demonstrate to members how new products and services will result from a new core conversion.

As an IRS deadline approaches, Capgemini, Pegasystems, and DLA Piper see opportunity in helping plug compliance system holes.

Shifting check processing work to CSI's hosted, pay-per-volume plan is expected to reduce costs and the strain on the California bank's small IT staff.

Army Aviation credit union formats its content to fit different devices, such as the web and smartphones.

The Standard Chartered case adds pressure on banks to make sure not only their technology, but also their culture, is designed to prevent the laundering of funds.

Banks take big operational risks when business customers automate transactions with remote deposit capture. BB&T has joined a crowded market of vendors selling technology for evaluating compliance in this area.

Trinidad and Tobago's First Citizens Bank has deployed FIS' (FIS) Default Manager, the first deployment of the FIS product in Latin America.

The firm will use part of the $34 million funding round to beef up a predictive algorithm that determines how much money merchants should give consumers to spend at their stores. The theory is they'll spend more.

Vendors are jockeying to be the go-to firm for banks that wish to shed the piles of paper statements and bills still blocking the path to low-cost digital processing.

After two financial institutions merge on paper, the hard work starts in the IT trenches. Mark Duthu, executive vice president for Hancock Holding's trust and asset management group, discusses the complex integration of Whitney Bank.

Hoping to tap into the security vulnerabilities tied to USB devices, security firm Enova has developed a new encryption solution designed to provide consumers and businesses with real-time encryption for any USB mass storage drive.