John Adams

The new technology positions the eBay unit to move deeper into mobile payments and places pressure on other competitors in the space like clearXchange

The growth of mobile and Web financial services has providers of interactive voice response scrambling for new technology in an attempt to infuse usability into the traditional contact center.

PayPal is pushing harder in mobile payments by promising near-field communication support for Android handsets.

The march of mobile banking has moved more slowly in the U.K. than in other countries, but NatWest and RBS have moved more quickly than others.

The new technology positions the eBay unit to move deeper into mobile payments and places pressure on other competitors in the space like clearXchange.

A new white paper dissects the many risks inherent in communicating with customers via social media, and offers tips.

New services enhance systems integration and VOIP to enable links to transaction platforms, databases and CRM.

The credit union is enabling its 14,000 members to access a document automation solution called TotaleAtlasWeb through its home banking portal, which is provided by PM Systems Corp.

Many consumers don't know what near-field communication is, but the services the technology enables are becoming quite popular. That puts an onus on mobile payments projects that use NFC to move beyond disputes over revenue and other issues.

Kevin Lynch, the senior vice president of ecommerce at 1st Mariner Bank in Baltimore, answers 5 questions about the bank's social media presence.

Public fallout from the data breaches that have recently affected Citigroup Inc. and other large companies has reached the political push back stage.

Bank of Montreal is becoming the first major financial institution to place free real-time alerts to allow consumers to keep tabs on daily expenditures across a number of channels.

National Australia Bank said its new social media "break up" campaign has led to an increase of one point in mortgage share in just a couple of months with minimal cost.

The San Diego County Credit Union is licensing new software that allows it to make same-day payments available through the same service as traditional Web bill payment, as well as create a simple link to myriad other automated payments to make user navigation and access easier.

Banks intent on bringing mobile payments to a wide swath of customers will soon have to make difficult decisions about devices, partnerships, vendor management and employee training.

While social media has been primarily used by banks for information and customer service, in some cases it has been used to alert customers to problems in other channels.

Bank of America Corp. is working to recover from two data breaches allegedly perpetrated by insiders.

Javelin Strategy and Research on Tuesday released a study on consumer appetite for the technology and found that around 25% of Americans want to use mobile devices to deposit checks.

Intuit Inc. plans to simplify its GoPayment mobile payment acceptance service by eliminating the need for its card reader attachment with certain phones.

Person-to-person payment is expected to be one of the big next deployments for mobile financial services, and ING Direct is an early adopter of the latest incarnation of the technology, becoming the first major financial institution to enable U.S. customers with iPhones to use them to send money to one another.