Matthew de Paula

As head of global liquidity and cash management, Reyes oversees an operation that has 9,000 employees serving 40,000 large corporate and midmarket companies and 1.5 million business banking clients.

The chief experience officer and chief marketing officer is leading the Rhode Island bank's digital transformation.

As head of global operations, Cole leads the firm's largest employee group, with responsibility for more than 54,000 employees and contractors in 19 markets.

As chief strategy and customer experience officer, Wolverton has been pivotal in driving the company’s COVID-19 response and diversity and inclusion efforts.

Reissman joined Seacoast in 2014 and led several departments before being promoted to chief marketing officer last year.

The results of the American Banker/RepTrak Survey of Bank Reputations underscore the importance of communicating in a crisis.

After dropping for the past two years, reputation scores are once again rising, thanks largely to the goodwill banks have earned by helping customers and employees weather the coronavirus outbreak.

The pandemic and the Black Lives Matter protests have changed the way banks interact with their customers, communities and employees. Here's how.

Funds from a certificate of deposit at Berkshire Bank will help fuel lending to minority-owned small businesses. Mellody Hobson explains why merely "working on diversity" is not good enough. And Wells Fargo ties compensation to progress on diversity targets.

How a twentysomething marketing entrepreneur helped transform a small community development financial institution into a digital leader.