Matthew de Paula

As head of global liquidity and cash management, Reyes oversees an operation that has 9,000 employees serving 40,000 large corporate and midmarket companies and 1.5 million business banking clients.

As chief strategy and customer experience officer, Wolverton has been pivotal in driving the company’s COVID-19 response and diversity and inclusion efforts.

The chief experience officer and chief marketing officer is leading the Rhode Island bank's digital transformation.

As head of global operations, Cole leads the firm's largest employee group, with responsibility for more than 54,000 employees and contractors in 19 markets.

Reissman joined Seacoast in 2014 and led several departments before being promoted to chief marketing officer last year.

The results of the American Banker/RepTrak Survey of Bank Reputations underscore the importance of communicating in a crisis.

After dropping for the past two years, reputation scores are once again rising, thanks largely to the goodwill banks have earned by helping customers and employees weather the coronavirus outbreak.

The pandemic and the Black Lives Matter protests have changed the way banks interact with their customers, communities and employees. Here's how.

Funds from a certificate of deposit at Berkshire Bank will help fuel lending to minority-owned small businesses. Mellody Hobson explains why merely "working on diversity" is not good enough. And Wells Fargo ties compensation to progress on diversity targets.

How a twentysomething marketing entrepreneur helped transform a small community development financial institution into a digital leader.

McCrady, the driving force behind the Pittsburgh bank's $500 million investment in early childhood education and development, is the Community Impact honoree selected as part of the Most Powerful Women program.

Hung is championing a new initiative at New York Life to help financial advisers better engage with female clients.

The leadership skills of Claudine Gallagher, the head of securities services for the Americas for BNP Paribas, have been tested to an unusual degree over the past 18 months.

Under McLaughlin, PNC's capital markets arm is pivoting away from handling transactional banking products to providing more advisory services, and the results has been double-digit revenue growth.

Knox's hefty investments in client- and associate-facing technology are paying off for Bank of America's private bank.

Harford was recently promoted to president of UBS Asset Management after a two-year stint as head of investments.

The wealth management and investment services group Kedia leads grew profits by nearly 25% last year and accounted for 13% of U.S. Bancorp's total revenues.

While other industries reversed their previous downward trend, perceptions of the banking industry continue to get worse. Here are some steps banks can take to try to burnish their reputations.