Client communications

Customers are sprinkling symbols into their texts, and it's a challenge for banks to fine-tune systems to support the use of the cartoon code in communications.

Relying on data such as income, location and spending habits, bank apps are delivering customized financial advice and tips relevant to the consumer, such as details about local events.

Scores of customers have been unable to use digital channels to access accounts for more than a week, and many have taken to social media to voice their displeasure with TD’s response to the outage. The lesson for other banks: Test new platforms, and test them again, before making them live.

The bank tweeted that website and mobile app service were restored after an outage that lasted much of the day.

Digital alerts for clients aren't new, but they can still provide small banks a platform to reach new markets and appeal to younger clients.

Wells Fargo joins the list of banks recently hobbled by tech outages. Is there a better response than "Sorry for the inconvenience"?

Banks have strictly controlled adviser-client text communications due to regulatory concerns.