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Good customer service, layered with new technology, gives community banks an advantage over big banks.October 3
Consultant and Founderbankmechanics -
The long-awaited proposal includes safe harbors to protect collectors from getting sued, but would restrict phone collection attempts and allow borrowers to opt out of receiving other communications.May 7
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The digital customer experience is getting better. Firms should take notice.December 7
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Many digital-only robos are slowly adding human advisors.December 7
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Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service.November 8
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One community bank decided it can build closer relationships with business clients by hosting events to help them learn how to fortify their cyberdefenses.August 17
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Voice assistants impress at tech demos, but new research shows bank customers aren't ready to ask a speaker about their accounts just yet.August 8
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Customers are sprinkling symbols into their texts, and it's a challenge for banks to fine-tune systems to support the use of the cartoon code in communications.March 29
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Relying on data such as income, location and spending habits, bank apps are delivering customized financial advice and tips relevant to the consumer, such as details about local events.February 23
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Scores of customers have been unable to use digital channels to access accounts for more than a week, and many have taken to social media to voice their displeasure with TD’s response to the outage. The lesson for other banks: Test new platforms, and test them again, before making them live.February 20
