Client communications

After the failures of Silicon Valley Bank and Signature Bank, other institutions rushed to reassure their customers. But it can be tricky to ensure these messages do no harm.

U.S. retail customers who said their primary bank met their needs for guidance gave it much higher grades, according to J.D. Power’s annual survey.

Documents shed light on how two brokers overseeing trainees allegedly called hundreds of phone numbers on Merrill’s Do Not Call list.

Just like the industries that they cover, the lack of Black representation among news outlets acts as a barrier against understanding and eliminating systemic racism.

The industry has an opportunity to build deeper relationships with members right now by communicating in a proactive and empathetic way.

The results of the American Banker/RepTrak Survey of Bank Reputations underscore the importance of communicating in a crisis.

Members of NW Iowa Credit Union soundly rejected merging into Siouxland Federal Credit Union. The pandemic could lead to more unexpected results.

Credit unions have been encouraged to help members in a prudent and fair manner but that also means properly documenting the decision-making process.

Credit unions can build trust within their communities by providing clear and consistent communication as the pandemic causes economic anxiety.