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The results of the American Banker/RepTrak Survey of Bank Reputations underscore the importance of communicating in a crisis.August 31
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Members of NW Iowa Credit Union soundly rejected merging into Siouxland Federal Credit Union. The pandemic could lead to more unexpected results.July 7
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Credit unions have been encouraged to help members in a prudent and fair manner but that also means properly documenting the decision-making process.June 8
Director of ComplianceACES Risk Management
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Credit unions can build trust within their communities by providing clear and consistent communication as the pandemic causes economic anxiety.April 24
Founder and CEOTotal Expert
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Good customer service, layered with new technology, gives community banks an advantage over big banks.October 3
Consultant and Founderbankmechanics
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The long-awaited proposal includes safe harbors to protect collectors from getting sued, but would restrict phone collection attempts and allow borrowers to opt out of receiving other communications.May 7
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The digital customer experience is getting better. Firms should take notice.December 7
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Many digital-only robos are slowly adding human advisors.December 7
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Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service.November 8
