Miriam Cross

Citigroup, First National Bank and Marqeta headlined some of the biggest changes in executive leadership in the banking, fintech and payments industries.

Three of the companies that were part of the FTC's sweep, Operation AI Comply, charged consumers to open online storefronts that generated little money compared to what was promised.

Thurlow has been the CEO at Reading for 18 years, and will finish her stint as chair of the American Bankers Association in October.

Barker joined BNY in 2022 as global head of treasury services. In the first quarter of 2024, she started overseeing depositary receipts, a line of business that helps clients get listed on a stock exchange outside of their home country.

The Consumer Bankers Association launched its first campaign using social media influencers to promote credit card education, experimenting with a mix of personalities and refraining from specific card recommendations.

The company, which counts JPMorgan Chase and TD Bank Group among its customers, has also appointed a new executive chairman.

The New York community bank cited the contribution of BaaS to its core financial results, evolving regulatory expectations, and the cost of talent and technology needed to scale as factors in this decision.

Community bankers have found that demonstrating efficiency, providing proper training and describing use cases can help get employees on board with AI products.

The Treasury Department's chief AI officer said artificial intelligence can relieve the burden of mind-numbing activities such as anomaly detection and can spur employees to think more creatively.

Banks are finding that they rarely save money off the top when they migrate applications to the cloud. The more substantial benefits are about productivity and speedier development.

If banks want to create customer loyalty and support growth, they need to holistically focus on the human factors that ultimately influence business outcomes.

Membership requirements, expense and the nonprofit ethos largely keep credit unions from participating in the banking-as-a-service space. But a few, such as North Bay Credit Union in California, have carved out a niche.

SpringFour, which partners with banks and lenders to deliver financial resources to their end users, will join the C&R Software umbrella, where it hopes to expand into other markets beyond financial services.

Truist, TAB Bank and MoneyGram headlined some of the biggest changes in executive leadership in the banking, fintech and payments industries.

Ally Bank is hosting a new series of virtual workshops where it hopes people will speak frankly about their emotions tied to money.

The cross-border payments company appointed its first chief digital officer in April 2023 in its push to design products more intentionally for consumers.

A minority of American Banker's Best Credit Unions to Work For report using AI. But such projects could help excite employees about their roles and eliminate routine work.

In a sea of generically named "First Banks of X" and "Community Banks of Y," financial institutions must decide if the painstaking rebranding process is worth the investment and risk to stand out.

The Salt Lake City bank recently completed what was arguably the first successful large-scale U.S. bank core transformation from an international core provider. Few banks are following in its footsteps. 

Nonbanks that rely on sponsor banks to underpin their financial services may assume that "going direct" is safer after the Synapse bankruptcy. But banking-as-a-service middleware has its merits.