Miriam Cross

Digital banking apps such as Daylight, Greenlight and Re:start are helping their customers do more than stash paychecks and save for the future.

The National Credit Union Administration will soon name a director for its Office of Financial Technology and Access, which Hood — a board member and former chairman of the agency — created. He explains in an interview why the office's work is a priority.

A handful of banks and credit unions with assets under $3 billion each rolled out or expanded its use of distinctive technologies, including a contactless-payment ring.

First United Bank in Oklahoma developed a personal finance platform with a fintech that appears to be driving a rush of new savings accounts at the bank.

WaFd Bank is using conversational artificial intelligence to make the contact center and online chat experience smoother for both customers and agents.

The challenger bank for Black and Latino individuals introduced Elevate, a membership-only tier that includes access to private clubhouses and networking aimed at people of color.

Seattle Bank built CD Valet to be an unbiased resource for top certificate of deposit rates that cannot be influenced by advertising dollars.

Totem is set to debut in early 2023 and will use its fresh infusion of cash to hire more staff.

Regions and PNC are two banks that have expanded the use of their mobile branches in recent years.

Large banks are catching up to regionals and nontraditional institutions in overall reputation scores, but regional banks are winning when it comes to innovation.