Penny Crosman

First-party fraud — customers claiming they never made a transaction when they know full well they did — is a growing problem for banks. An emerging host of vendors including Socure are offering machine learning models that detect this.

Bank lobbying groups have formally objected to the recent wave of applications by crypto companies for national trust bank charters. They argue that too little information has been made public about the firms' business models and planned products.

Google, Oliver Wyman and Corridor Platforms offer bankers a safe space where they can experiment with using generative artificial intelligence for customer interactions.

New York Life and D.E. Shaw are among the companies encouraging use of large language models throughout their organizations.

John Buran shares how his New York bank and its small business customers are faring with tariff uncertainty — and how some have quickly changed suppliers and modified business plans — in the latest American Banker podcast.

The bank is using Cognition's Devin AI agent to automate simple tasks for programmers, with human controls.

The nation's largest bank is planning to implement fees for access to data that has traditionally been provided free of charge. Data aggregators and fintechs accused JPMorgan of exploiting regulatory uncertainty and raising prices for consumers.

Several large banks are deploying agentic AI. There's a big difference between managing people and managing AI agents.

One of the oldest U.S. banks is taking on custody of RLUSD, as stablecoins continue their perceived march toward general acceptance.

French bank BNP Paribas is launching a U.K. fintech incubator that will host generative AI startups that have developed applications for banks.