Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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Banks want and need to rival tech giants in their use of customer analytics. Some think artificial intelligence is the key to making it happen.
January 26 -
As artificial intelligence makes analytics better, the question of who gets to benefit from the intel will come up more. Fintech startup wallet.ai believes customers should be told of propensities that might be hurting them.
January 19 -
For banks, which stake their business on being trustworthy and reliable, there's a certain amount of risk to putting a chatbot out there that could make embarrassing or serious gaffes.
January 17 -
Some vendors have begun offering authentication platforms through which biometrics and other authentication tools can be plugged into any or all channels. TD Bank is sold on this concept, but others are not completely sure.
January 12 -
Kasisto, a provider of chatbots to banks, announced Thursday a $9.2 million Series A funding round led by Propel Venture Partners with participation from Mastercard and Commerce Ventures.
January 12 -
Several startups and Mastercard are looking to free companies from the limitations of traditional corporate cards and time-consuming expense reports.
January 10 -
Several startups and Mastercard are looking to free companies from the limitations of traditional corporate cards and time-consuming expense reports.
January 10 -
Artificial intelligence is moving from science fiction to practical reality fast, and it's in banks' best interest to gear up now for the changes ahead. Here are some strategies to consider.
January 8 -
The jobs of chief investment officer departments and financial advisers are likely to change as banks and stand-alone wealth managers adopt artificial intelligence to inform the advice they give clients.
January 5 -
The bank's new CEO, Onur Genc, fresh from Turkey, will have to find a way to leverage the considerable tech and innovation investments the bank has made and strengthen the brand's U.S. presence.
January 3
