Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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In his first extensive interview since taking the job this year, Javier Rodriguez Soler talks about banking as a service, how to keep customers happy and where he sees AI and other tech innovations heading.
May 6 -
The bank is hoping the venture will encourage more companies to use Quorum, the Ethereum-based blockchain it built five years ago.
May 3 -
The investments that Rana Yared's team makes in startups help Goldman Sachs in two ways: Besides earning a profit, the company also uses a lot of the technology the startups develop as part of its internal digital transformation.
May 2 -
The North American banking giant is making a gradual yet concerted effort to migrate applications to Microsoft’s cloud, but there are still sensitive operations and pieces of data that it’s holding back on for now.
May 1 -
Martin Chavez, global co-head of the securities division at Goldman, suggested the bank is unlikely to fully support crypto until such currencies have the backing of the U.S. government.
May 1 -
Alex Carriles, who runs mobile, online and digital accounts at BBVA Compass, describes how updates like account aggregation and expense analysis have helped increase use of its app.
April 30 -
Many banks rely on the location data they get from carriers through data aggregators to spot fraudulent transactions. With telecom companies shutting that source down, banks are worried it could significantly hurt their capacity to detect fraud.
April 29 -
Get ready to meet 15 women — ages 40 and under — whose accomplishments and influence set them apart.
April 28 -
The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others and analyze all calls.
April 25 -
David Tyrie, the bank’s new head of digital banking, discusses plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.
April 24
