Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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Answers that used to take employees 15 minutes to find, they can now obtain in seconds using the enterprise version of ChatGPT.
June 20 -
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More customer insights and Spanish support are on the horizon for the team developing Fargo.
June 9 -
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The bank is training a large language model to help employees and customers find answers to questions, starting in the mortgage department.
June 1 -
The fintech startup Renaud Laplanche launched seven years ago now works with 200 banks and offers personal loans and a combination debit and credit card. Up next: a secured card that gradually turns into a regular credit card.
May 24 -
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The New York bank is hoping for 30% to 40% productivity improvements from the use of AI in areas like software development and knowledge extraction.
May 16 -
The director of the Consumer Financial Protection Bureau told a fintech audience Thursday that banks need to make it easier for consumers to switch accounts, and should make lending decisions with less reliance on credit scores.
May 11 -
