BankThink

Researching how pain points make consumers work harder can fix payment execution, says UJET's Anand Janefalkar.

Changes in consumer behavior patterns will force banks to reassess the information they use to attract customers.

Dimon doesn’t expect it to happen, but the bank is getting ready just in case; the state will require banks to disclose their relationship with gun sellers.

Collections professionals are often overlooked because they are forced into a reactive and uncomfortable role. In reality, collections teams are very similar to the much more lauded sales team, says Billtrust's Derek Bluestone.

High-tech heavyweights like Google, Amazon and Apple have tied payments to broader financial services, added to the view that banks are less relevant, writes Polyient Labs' Brad Robertson.

Mnuchin hopes to strike a deal soon to recapitalize the two mortgage giants, a prelude to privatization; the bank’s focus on mid-tier corporations is starting to bear fruit.

Bank Independent in Alabama was among the first to let customers bank through Amazon Alexa. Its digital chief, Kelly Burdette, shares how and why.

Static fraud prevention has no place in the current digital world, says Accertify's Stuart Mann.

It's not on consumers to fix this problem, says NuData Security's Justin Fox, who argues organizations must get more cooperative and proactive to improve authentication.

FedNow will provide another option for real-time payments but executives will have to decide if this option is right for their institution.