BankThink

Meeting customers where and how they want to pay is critical for completing transactions, and while retailers want to offer as healthy and safe of a solution as possible, but that can be expensive and complex, says Merchant Advisory Group's John Drechny.

As treasury departments modernize, new ways to serve consumers also arise, says Icon Solutions Lauren Jones.

Imagine you're a CEO on your first day on the job — and it's the early days of the coronavirus crisis. That was the situation Brady Harris found himself in when he took the top job at Dwolla, a payment company that we have covered for many years.

The global protests in the wake of George Floyd’s death should serve as a reminder that the banking industry must do more to support minority employees and customers.

The changes are meant to make the program more attractive for both business borrowers and the banks that make the loans; as workers trickle back to offices on Wall Street, they'll see a different landscape due to coronavirus concerns.

B2B space will have a permanent shift towards digitization, a desire for contactless experiences, and a greater need for efficient and reliable cash flow, according to Billtrust's Nick Babinsky.

The acting comptroller of the currency weighs in on social unrest, the reformed Community Reinvestment Act, fintech charters and how he believes technology can make finance more inclusive.

Credit unions have been encouraged to help members in a prudent and fair manner but that also means properly documenting the decision-making process.

Recent steps that would help nonbank lenders enter the traditional banking system, like a proposal clarifying the industrial loan company charter, are needed but face strong opposition.

One segment of the market, at least, has proved more resilient than many feared early on in the crisis.