BankThink

Professor Rahul Telang at Carnegie Mellon University's Heinz College analyzed the behavior of 500,000 bank customers over five years to observe their reactions to adverse events such as fraud on their bank account. It’s a rare objective measure of the effect of fraud on customer retention.

As banking leaders gain a more substantial policymaking role, they will have a greater impact if they stake out a clear position in favor of regulations that protect investors and depositors.

Melanie Dressel was one of the most highly respected bank CEOs in the business. She was also an all-around exceptional person.

Credit unions need to be careful of what they wish for.

Lending by U.S. banks continued to fall in February after dropping the previous two months despite Trump euphoria; American banks are shifting jobs to Asian countries.

The regulations follow a series of web attacks and data breaches, and require vigorous defense, reporting and response strategies.

The fast-moving innovations enabled by blockchain technology defy the ability of state governments to regulate the distributed ledger space constructively and efficiently.

Back-office and member-facing technology can provide valuable data to help shape the member’s experience, keeping it long on service but short on time spent waiting.

Advisory group tasked with identifying what is holding back top-of-mind awareness of credit unions and how to removing those barriers to release initial data at GAC.

CFPB overreach continues to negatively impact credit unions, who are being punished for behaviors they never engaged in. The easiest way to provide regulatory relief for CUs is to finally exempt the movement from all CFPB oversight.