C-suite

A mortgage advisor, a chief legal counsel and a vice president of member experience were just some of the appointments credit unions have recently made.

Allison Dukes says she will not be joining the combined company because she wants to remain in Atlanta, where she is involved with several civic and philanthropic organizations. The merged company will be headquartered in Charlotte, N.C.

Asked during Friday's earnings call if he'd be interested in running the embattled bank, William Demchak said he will end his career at PNC. He also ruled out M&A.

Tanya Hobson will take over for Mechelle Johnson, who will step down in June after 24 years at the helm of the South Dakota-based institution.

On the same day the House Financial Services Committee held a hearing with CEOs of seven of the largest banks, Sen. Sherrod Brown said bank misconduct since the crisis demanded further inquiry by the Senate Banking Committee.

The resignation of Wells Fargo CEO Tim Sloan represented more troubles for an already scandal-ridden financial institution.

Credit unions have promoted and hired employees in a variety of areas, including membership experience and operations, marketing, real estate lending and collections.

Sloane, who died on Saturday, refused to bulk up on commercial real estate loans, a move that helped him survive two severe economic downturns.

Mark Fierro, who was previously the CUSO's chief operations officer, was named as interim CEO late last year.

Credit unions are losing ground to community banks when it comes to customer satisfaction. Here's how to reverse that trend.