Consumer banking
How can banks charge their customers more without inviting their outrage? By introducing new services to off-set the fees and by communicating clearly with their customers, according to some small banks. American Banker reporters discuss other tips for companies that are trying to raise their prices but keep their customers happy.
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The East Coast oil boom and the rise in hydraulic fracturing are creating headaches for banks that lend to local homeowners, who risk violating government mortgage standards when they sell their property's energy rights to oil and gas companies. American Banker editors discuss the foreclosure and even environmental problems that fracking can create for lenders, and how some banks are coping.
November 13 -
The smallest community banks are largely exempt from many new regulations, but their CEOs are still facing mounting compliance burdens and heightened concerns over competition with credit unions. American Banker Community Editor Paul Davis reports from his recent meeting with leaders of small banks.
November 8
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As indirect auto lenders brace for regulatory enforcement actions, a group of Senators are raising concerns over the Consumer Financial Protection Bureau's efforts to overhaul the car financing industry. American Banker reporters explain the implications of the clash between Congress and the CFPB.
November 7 -
PwC Banking & Capital Markets Advisory Co-Leader, Dave Hoffman, explains how financial institutions can best serve the mass affluent market.
November 6 -
Consumers want more straightforward credit card loyalty programs that forgo caps on reward points earned, say Capital One's Shane Holdaway and Amy Lenander. The executives discuss how they developed recent product strategies, why Samuel L. Jackson is the perfect spokesman for the Capital One Quicksilver card and what rewards programs will look like five years from now.
November 6 -
Capital One drew both attention and controversy for a recent commercial, in which Samuel L. Jackson uses a mild profanity to advertise a credit card. American Banker editors discuss how banks can stand out in their marketing without angering customers or incurring reputational damage.
November 4 -
The Consumer Financial Protection Bureau is treading a fine line between protecting individuals from wrongdoing and acting as if it knows what's good for them. American Banker staffers discuss how behavioral economics is shaping its policy decisions.
November 4 -
The best banks to work for often provide their employees with good benefits and flexible schedules but they also have more specialized perks, from free rental cars to career counseling, according to American Banker Magazine's November cover story. Editor-in-Chief Heather Landy discusses what sets some banks apart in the workplace.
October 31 -
A Federal Reserve study has added new urgency to mortgage lenders' search for a way to navigate between the qualified mortgage rule and fair lending statutes. American Banker staffers discuss.
October 28
