Banks must use analytics — rather than customer surveys — to determine what does and what does not inspire prospects to become customers.

Susan Ralston plans to stay with Dollar Bank after the Pittsburgh mutual absorbs Bank @tlantec in Virginia Beach, where she is CEO. The longtime executive also plans to keep pushing for reforms designed to preserve the mutual banking model.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

SouthCrest Financial Group in Woodstock, Ga., has found a new leader after his predecessor departed eight months ago.

Green Dot profits more than doubled to $8 million in the second quarter as revenues rose slightly and expenses ticked down.

During a conference call with analysts on Thursday, executives at Ally Financial sought to dispel concerns that losses may soon rise in the lender's $63 billion retail auto loan portfolio.

Settlements related to court fights over private-label mortgage-backed securities are significantly boosting the bottom lines at a few Federal Home Loan banks.

The $7.5 billion-asset company said in a press release Thursday that Curtis Glovier had become chairman and chief executive of Pensco Trust Co.

Nonbanking fees are also allowing Community Bank System in New York to be a patient acquirer even though it is creeping up on $10 billion in assets.

The impressive loan growth in the second quarter is surprising in an economy that grew by 1.2% in the second quarter and by only 0.8% in the first quarter.

The age-old fight over whether earnings forecasts are essential for investors or bad for the economy has new legs, and banks are square in the middle of it.

The Bancorp has named Hugh McFadden its chief operating officer, replacing an executive who had joined the Wilmington, Del., company just 16 months earlier.

Fintech firms and millennial-focused advisers are providing advice on student loan refinancing, with the expectation that over time it will eventually lead to new business, in the form of brokerage and retirement accounts.

Returning Fannie Mae and Freddie Mac to their status as privately owned public utilities is consistent with their mandate and makes the most policy sense.

BNP Paribas, France's largest bank, raised $485 million from the sale of a stake in First Hawaiian after fetching prices at the top of the marketed range.

Bank of America, which spends about $1 billion a year handling cash, will save money and require fewer employees as more customers make payments electronically, Chief Executive Officer Brian Moynihan said.

Sandy Spring Bancorp in Olney, Md., said that its insurance unit bought The Advantage Group, which offers personal, business and life insurance to clients in Maryland, northern Virginia and Washington.

Cash has been notoriously stubborn in light of the relentless onslaught of new payment methods, and though it has started a very slow decline, it is perhaps decades away from declaring defeat.

WSFS Financial in Wilmington, Del., has agreed to buy the assets of Powdermill Financial Solutions in Wilmington.

The startup firm Paymency is seeking to offer an API-driven "banking-as-a-platform" service to the U.S. financial services industry.