Banks have faced increased scrutiny of their treatment of customers since the creation of the Consumer Financial Protection Bureau, and BB&T and others have proven that the process can be managed. Old fights with regulators can be put in the past if banks work hard at it.

Despite some silver lining, analysts say the Supreme Court decision upholding "disparate impact" in fair-lending disputes will only embolden activists and regulators to bring more cases.

During a hearing Thursday, Democrats wanted to talk about anything but allegations of employee discrimination at the CFPB raised by recent American Banker articles. Instead, they wanted to focus on alleged discrimination by banks and other companies.

The CFPB updated database includes more than 7,700 consumer narratives of problems faced when dealing with financial companies - including collection agencies and credit card issuers. More than half of consumers who have complained since March chose to share details.

MidWestOne Financial Group in Iowa City, Iowa has raised $8.4 million in a private placement of its common stock.

Demand for automobile debt in the U.S. is enabling lenders to make longer loans to people with spotty credit, stoking concern that car shoppers are being lulled into debt loads they won't be able to sustain.

Atlantic Coast Financial in Jacksonville, Fla., has taken several steps to restructure its debt holdings, including prepaying $60 million in advances with the Federal Home Loan Bank and $56.3 million of securities sold under separate repurchase agreements.

RiverNorth Capital Management is seeking to establish a closed-end fund that would serve as a source of permanent capital for so-called peer-to-peer lenders.

If Congress fails to extend the Mortgage Debt Forgiveness Relief Act, thousands of homeowners still suffering from the effects of the housing crisis could be forced to pay federal income tax on loan modifications or foreclosures.

First Mariner Bank in Baltimore has been released from a six-year-old enforcement action, after the bank filed for bankruptcy last year and was acquired by a group of Baltimore investors.

ITT Educational Services, under fire for more than a year from the Consumer Financial Protection Bureau, responded Thursday to comments from a former bureau official.

Citigroup said Jonathan Larsen will add oversight of U.S. consumer banking and mortgages to his role as global head of retail banking, the first major management changes announced under new consumer chief Stephen Bird.

TransUnion said on Thursday that its initial public offering was priced at $22.50 per share, meaning the company is valued at an estimated $4 billion.

If approved, Core Commercial Bank would be just the third new bank to open in the U.S. since the financial crisis.

There's been a lot of talk about futuristic branches. Here's how two CUs have already implemented their own strategies to take their networks to the next generation.

nnovation consultant Larry Keeley says banks are about to undergo some dramatic changes that will in turn change how people think of them. Here's how he sees it playing out.

In their ongoing quest to undo the most burdensome provisions of the Dodd-Frank Act, bankers invite lawmakers to spend a day in their branches.

Its credibility damaged by shoddy lending and questionable accounting, the Birmingham, Ala., company rebuilt its reputation by putting customers and communities first.

We gauge what U.S. consumers think of 32 of the largest banks in our annual Survey of Bank Reputations with the Reputation Institute. Check out our special report to learn which banks achieved an 'excellent' reputation with customers for the first time since the survey began, get a case study of the 2015 reputation leader, Regions Financial, and read a Q&A for insight into how Huntington Bancshares is gaining esteem among both customers and noncustomers.

Doing the right thing by customers — like giving them a day to replenish accounts they have overdrawn — crimps profits in the short term, but ultimately leads to higher retention rates, says David Clifton, Huntington's chief customer and marketing officer.