American Eagle FCU Uses i-Sight To TrackMember Feedback

February 02, 2006, 1:00 a.m. EST 1 Min Read

HARTFORD, Ct. - (02/02/06) American Eagle FCU said it hassigned with Customer Expressions, of Ottawa, Canada, to implementthe companys i-Sight Services and complains software toimprove their handling of member feedback. The companysi-Sight family of case management solutions is used by financialinstitutions, manufacturers, industry regulators and investigativeagencies to record and manage complaints, track cases and improvecustomer satisfaction. The $800 million credit union said itdecided to implement to i-Sight system because too many membercomplaints and suggestions were falling between thecracks.

For reprint and licensing requests for this article, click here.

MORE FROM AMERICAN BANKER

Stress tests

What's next after strong bank stress tests?

While banks will likely increase near-term dividend plans, analysts and investors are more focused on the long-term outlook for capital requirements from regulators.

By Catherine Leffert

8h ago
Digital banking

Academy Bank gives consumers digital budgeting help

The Missouri bank surveyed consumers about what kind of financial management tools they use, then built its My Finance360 tool in response.

By Melinda Huspen

10h ago
Cyber security

GodFather malware hijacks banking apps on Android devices

GodFather malware mimics and manipulates real financial apps on Android devices, exposing sensitive data without user suspicion.

By Carter Pape

11h ago
Payments

How Walmart, Amazon and other nonbanks chase stablecoins

As banks consider their strategies, other big names are also considering a role for digital assets.

By John Adams

June 30
Open banking

Fintech group urges court to uphold CFPB's open banking rule

The Financial Technology Association — which had been granted the right to defend the Consumer Financial Protection Bureau's open banking rule after the bureau declined to defend it — filed a motion Sunday to preserve the rule.

By Kate Berry

June 30
Industry News

Financial Services Forum CEO Fromer departing

Kevin Fromer, who has headed the Financial Services Forum since 2017, announced his departure Monday. Fromer transformed the Financial Services Forum to advance the interests of the largest U.S. banks.

By Claire Williams

June 30