LEAGUE CITY, Texas – Associated CU has implemented CUTEK’s accounting closing solution that walks credit union employees through the account closing process with outgoing members.
Each credit union develops its own list of possible reasons for closing an account, along with whatever script they would like the employee to follow to try to save the account from closure. The script can be different for each individual reason for closure.
If the employee successfully saves the account from closure the save can be noted on the account for the employee.
If the closure proceeds, the interface will automatically pay any required closing dividends, transfer the funds out of the account, close the account, and perform any other needed steps, such as capturing outstanding plastic and collecting a signature for closure.
