CFCU Community Credit Union, a $1.1 billion institution based in Ithaca, N.Y., plans to convert to Fiserv’s DNA core processing platform, along with implementing a variety of other services from the technology vendor.
The goal, the CU said, is to “deliver a more integrated mobile, online and in-branch member experience.”
Along with the core conversion, CFCU has announced plans to implement Fiserv’s Digital Edge suit, Architect digital banking platform and more. The credit union said the new technology will enable it to enhance commercial servicing capabilities through expanded offerings such as wire transfers and ACH originations through online banking. It will also “advance the credit union’s digital-first growth strategy” by providing an integrated digital ecosystem for online, mobile, branch and back-office needs.
“People want to be able to connect with their financial institutions when and how they choose,” stated Lisa Whitaker, CEO, CFCU Community CU. “With our field of membership more than doubling, we’re focused on attracting new members by delivering compelling financial-experience touch points. Fiserv was the only provider that offered the core platform and integrated digital solutions we needed to improve efficiency and make the member experience better and easier – whether they’re mobile, online or in the branch.”
Paul Kirk, CFO at CFCU Community CU, further noted that one of the reasons they selected Fiserv was the “integration, ease of use and cohesiveness of its solutions for both our staff and our members. With DNA, we’re able to streamline and automate a number of processes and give our staff access to nearly everything they need in one place without going out to multiple applications.”
