RALEIGH, N.C. – Coastal FCU has implemented BlueStrip’s FactFinder application and transaction monitoring solution to ensure the availability and performance of critical business systems including Coastal’s Personal Teller Machine system.
The Personal Teller Management system allows members of the $2.2-billion credit union to interact with a live teller via a video banking kiosk by communicating through two-way video, touch screens and a private audio network. BlueStrip said FactFinder enables the IT team to see which systems made up the teller service and how each of them was performing.
“FactFinder gives us a precision we did not previously have, eliminating the guesswork when finding the root cause of application slowdowns,” said Chris Whitesock, IT director for Coastal. “FactFinder is a necessity in our data center, giving us real-time visibility into every connection in our applications – even those we didn’t know existed.”
The company said its FactFinder Transaction Monitoring solution automatically discovers, maps, and monitors all business transactions running across the infrastructure. FactFinder measures performance everywhere transactions go, across tiers, platforms and architectures – even into virtual machines, private cloud, and third-party services. When performance or availability problems occur, BlueStrip said FactFinder follows the slow or hung transaction right to the problem component; then drills down the server stack to determine why the problem occurred.
FactFinder also is a component of Coastal’s Service Level Monitoring process, delivering the transaction performance metrics that are the cornerstone of enforceable application SLAs. Additionally, Coastal plans to use FactFinder in its corporate test environment as part of the process for rolling out vendor upgrades. BlueStrip said FactFinder gives Coastal a clear view of dependencies along a transaction chain, highlighting potential issues the upgrade may cause.
