Elevations CU Receives Baldridge Award From Commerce Department

WASHINGTON — Boulder, Col.-based Elevations CU here has been named one of four recipients of the 2014 Baldridge Award from the Commerce Department's National Institute of Standards and Technology (NIST).

The Malcom Baldridge National Quality Award is the nation's highest presidential honor for performance excellence through motivation, improvement and visionary leadership, and Elevations CU joined representatives from the health care and service industries as 2014 recipients.

In addition to Elevations, this year's honorees are:

• Pricewaterhouse Coopers Public Sector Practice, McLean, Va. (service)
• Hill Country Memorial, Fredericksburg, Texas (health care)
• St. David's Health Care, Austin, Texas (health care)

This yea's recipients were selected by an independent board of examiners from a field of 22 applicants. The winners were judged in seven areas, including leadership, strategic planning, customer focus, workforce focus, results and more. Organizations must fit into one of six categories: manufacturing, service, small business, health care, education or non-profit.
Elevations CU was selected as a non-profit.

In a profile on the NIST website, Elevations was recognized for having increased its Net Promoter Score, being an in-demand work environment, member service in financial education (including receiving high marks from Raddon), strong community ties, and leveraging social media to improve member relations, among other things.

Established by Congress in 1987, the Baldridge Awards have been presented to 99 different organization. The 2014 Baldridge Awards will be presented as part of a ceremony during the Quest for Excellence conference in Baltimore in April.