CARSON CITY, Nev. – Greater Nevada FCU said it has implemented Verint’s Witness Actionable Solutions to forecast member demand and cost-effectively schedule branch staff.
The solution is connected with Verint’s Impact 360 for Retail Financial Services, a workforce optimization solution already used by the $500 million credit union.
The company said the solution provides the credit union with the resource forecasting and scheduling capabilities of larger financial institutions without sizable upfront costs of a customized installation or the need for additional internal IT resources. With the managed service, Verint handles all staff model administration; provides experienced, branch model forecasting and scheduling experts to run forecasts, analyze data and conduct "what if" scenarios; and makes forecasts available for branch scheduling. Branch managers simply access the Impact 360 scheduling interface via the Web.
