BROOKFIELD, Wis.-Fiserv's latest Consumer Trends Survey was conducted last August. Among its findings:
• One-in-four online households had used a mobile banking service in the past month, with users of other digital services, such as online banking, among the most likely to have used mobile banking.
• The most common method of mobile banking access was via mobile browser (60%), followed by downloadable app (41%), and text messaging (32%).
• Consumers are also moving beyond using the mobile channel solely for informational purposes, such as checking balances or locating an ATM, to using it for transactions such as bill payments and money transfers. Forty percent of mobile banking users have paid a bill using their mobile phone as compared to 28% in 2010. Thirty-two percent used their mobile phone to transfer money versus 25% in 2010.
