Citizens Bank

Carta said that she and her payments team are "almost maniacal" about customer experience.

The bank is using data sharing technology from Mastercard to enable salaries and recurring bills to be onboarded without the manual steps involved in changing accounts.

The Rhode Island-based bank plans to use artificial intelligence to boost efficiency and improve customer service. "Everything is fair game," said CEO Bruce Van Saun.

A team of ex-First Republic private bankers hopes to serve entrepreneurs who once worked with Silicon Valley Bank.

The bank, which has spent years building an advanced data sharing system, says market forces will drive the project more than political support.

Citizens reduced screen scraping 95% through application programming interfaces. Now it's extending them to business accounts.

The regional bank is offloading a $1.9 billion student loan portfolio in order to focus on its relationships with existing customers, said CEO Bruce Van Saun.

The fintech's Cash Out product charges the equivalent of 300% interest, the Attorney General alleged.

Our annual list of the top five teams in banking.

By collaborating across business lines, the enterprise payments team has been able to quickly share innovations and lessons learned from across the bank.

The $225 billion-asset Citizens Financial Group has partnered with the fintech Pinwheel to streamline the process for new account holders to switch the direct deposit of their paychecks from their old banks.

The five-year deal puts Citizens' brand name in front of New Yorkers, as the bank continues to expand after buying HSBC's East Coast branches as well as Investors Bank last year.

Regional banks had a rocky time after three banks failed in 2023. Van Saun discusses his strategy for Citizens with Editor-in-Chief Chana Schoenberger.

Cambridge Savings Bank's Ivy Bank online-only unit has spent two years offering CDs and savings accounts. Meanwhile, Sumitomo Mitsui Financial Group's new digital bank, Jenius, launched with personal loans. Both want to widen their product sets to benefit both sides of the balance sheet.

After First Citizens acquired SVB in March, HSBC poached 42 bankers, misusing SVB's confidential, proprietary and trade secret information to execute their scheme, according to a complaint filed Monday in federal court in Northern California.

The Providence, R.I., bank partners with tech companies like Apple and Microsoft, it has 25 fintech partnerships and it rewards employees for new ideas, says CEO Bruce Van Saun.

Strong mortgage and capital markets activity helped offset credit costs and one-time items in the third quarter at Citizens Financial Group. In a period of low rates, CEO Bruce Van Saun says he’d like to buy more fee-generating businesses.

Part of the coronavirus’s economic story is the sudden boom in installment payment services — a sure sign of consumers and merchants wanting a haven from revolving debt. But the rush to simpler credit is also a reflection of how the crisis has changed the way people are living and managing their lives.

Citizens Bank and Citigroup are among the financial institutions plugging away at a service that has gained little traction among customers.

Brendan Coughlin, head of consumer banking, explains how Citizens established its relationships with Apple and Microsoft for point of sale financing and how they've evolved.