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Carta said that she and her payments team are "almost maniacal" about customer experience.
September 10
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The bank is using data sharing technology from Mastercard to enable salaries and recurring bills to be onboarded without the manual steps involved in changing accounts.
August 5
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The Rhode Island-based bank plans to use artificial intelligence to boost efficiency and improve customer service. "Everything is fair game," said CEO Bruce Van Saun.
July 17
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A team of ex-First Republic private bankers hopes to serve entrepreneurs who once worked with Silicon Valley Bank.
July 1
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The bank, which has spent years building an advanced data sharing system, says market forces will drive the project more than political support.
June 16
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Citizens reduced screen scraping 95% through application programming interfaces. Now it's extending them to business accounts.
May 21
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The regional bank is offloading a $1.9 billion student loan portfolio in order to focus on its relationships with existing customers, said CEO Bruce Van Saun.
April 16
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The fintech's Cash Out product charges the equivalent of 300% interest, the Attorney General alleged.
November 20
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Our annual list of the top five teams in banking.
October 1
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By collaborating across business lines, the enterprise payments team has been able to quickly share innovations and lessons learned from across the bank.
October 1
