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Brendan Coughlin, head of consumer banking, explains how Citizens established its relationships with Apple and Microsoft for point of sale financing and how they've evolved.March 9
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Tech sprints that bring regulators together with bank officials, data scientists and software companies originated in the U.K. and have crossed the pond into the U.S.February 11
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The agency's lawsuit against the Rhode Island company — the first involving a bank under Director Kathy Kraninger — has challenged assumptions about its approach to enforcement.February 9
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The consumer bureau alleges the Providence, R.I., bank mismanaged billing error claims over a six-year period. Citizens Bank says it is “puzzled and disappointed” by the agency’s action.January 30
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Liability for missteps by vendors, jurisdictional headaches tied to locations of servers and legacy technology are other potential impediments.January 21
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The average price of a previously owned car has fallen in two consecutive months, and if the trend continues, lenders could see losses mount, Richard Fairbank said this week.December 12
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Brendan Coughlin will succeed Brad Conner as head of consumer banking, and Beth Johnson will be the bank's first chief experience officer.December 10
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Citizens Bank's Bruce Van Saun is our Banker of the Year; shake-up continues at Wells Fargo with poaching of Santander's CEO; the Navy commander behind the credit union banks love to hate; and more from this week's most-read stories.December 6
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Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence.
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The Boston bank’s online money market account won’t start until later next year, and many rivals have already beaten it to the punch. But the window for new entrants is still open provided they do certain things right, experts say.November 1
