VIENNA, Va. - (06/20/06) -- Navy FCU announced Monday it hascontracted with RightNow to automate routing and responses for thethousands of secure email messages it receives every day on its website. Navy Federal has experienced a dramatic increase in thenumber of secure emails being sent by members from itspassword-protected site over the past year. Because of thediversity of financial services Navy Federal offers, these emailsare sent to any one of more than 70 different departments and thenrouted to individual specialists within those departments. Bytaking advantage of RightNow's intelligent content recognitioncapabilities, Navy Federal expects to automatically route upwardsof 60 percent of its emails. It also expects to automaticallyanswer approximately one-third of its emails without humanintervention. Navy Federal has opted to implement RightNowinternally, rather than as a hosted application. More than 200users will access the system in this initial phase.
-
Liberty Bank in Salt Lake City had been "structurally unprofitable" since 2008, according to its regulators. Experts criticized the FDIC for allowing the bank's demise to play out in slow motion.
22m ago -
The New York-based bank says it will push its concentration of commercial real estate loans below 400% of risk-based capital over the next two years and focus more on C&I.
1h ago -
The San Francisco-based firm's Anchorage Digital Trusted Liquidity and Settlement network, better known as Atlas, will allow clients to settle a range of cryptocurrency transactions.
4h ago -
Consumer spending slowed and charge-offs rose during the first quarter, but Bread Financial said a pending late-fee rule may not be as devastating to its revenue as the Columbus, Ohio-based firm initially feared.
6h ago -
Artificial intelligence models are energy hogs. Climate First Bank and UBS are among the very few trying to solve this problem.
6h ago -
The FDIC board debated and ultimately withdrew two separate proposals to address asset managers' control over banks, but acting Comptroller of the Currency Michael Hsu said he couldn't support either and called for more research and debate about how asset managers' control over banks impacts safety and soundness.
7h ago