SAN ANTONIO — Security Service Federal Credit Union's member contact center was named one of the top 100 medium-sized call centers throughout North America for 2016, according to BenchmarkPortal, a provider of benchmarking, certification, training, consulting and research to call centers worldwide.
The "Top 100" Call Center competition recognizes high performing call centers across the U.S. and Canada based on actual performance metrics, benchmarked against the world's largest database, BenchmarkPortal said. The company ranks call centers in the following categories: small (five to 99 agents), medium (100 to 249 agents), and large (250-plus agents).
"At Security Service, we pride ourselves on having one of the best call centers in the industry," Chris Allen, senior vice president of the CU's member contact center, said in a statement. "We are proud of our call center team for being recognized for their hard work and their ongoing commitment to serving our valued members."
Security Service employs more than 200 call center agents located in San Antonio and El Paso. The credit union said its member contact center provides assistance to members 24/7/365 in English and Spanish.
