SAN ANTONIO-To better protect themselves and member accounts from online threats, CUNA Mutual's Ken Otsuka urged credit unions to implement the following:
• Stronger two-factor authentication method, rather than the common method of computer recognition (using cookies) combined with challenge questions.
• Out-of-band authentication (e.g., by telephone) to authenticate members through a separate communication channel.
• Fraud detection tools to monitor user access behavior and individual transactions.
• Out-of-band transaction verification for large dollar transfers.
Otsuka recommended CUs visit CUNA Mutual's Protection Resource Center at
