MADISON, Wis. – Summit CU has implemented HelpSTAR’s helpdesk software, which integrates workflow components with documentation, communication and synchronization functionality.
“With HelpSTAR in place, we can set priorities and work more efficiently,” said Brian Novinska, facilities manager for the $1.7-billion credit union.
HelpSTAR said its help desk software is an easy-to-use service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 500 support reps servicing 100 to 50,000 employees, the company said HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities.
