Better Branches Offers 'Better Lobby'
SAN FRANCISCO-Better Branches said it has introduced a new solution, called Better Lobby, which automates branch lobby management to help streamline, measure and report non-teller activities.
The system was designed with the help of SAFE CU and the Poulton Consulting Group to help improve a member's branch experience, improve member service.
Better Lobby records arrival, wait time, visit purpose and consultation time for every branch visitor to the service platform, and integrates with other applications to check identity and record the outcome of member consultations.
It provides current and past report-based insight into branch traffic, employee performance, purpose of visit, and staff utilization.
Genpass Unveils Wireless ATMs
IRVING, Texas-Genpass Technologies, which operates the MoneyPass electronic funds transfer network, has introduced a new generation of wireless ATMs which allows ATMs to process transactions without traditional telephone line connections.
Genpass Wireless, introduced in partnership with Ventus Network and Lipman USA, uses Ventuses' CDMA technology, the latest in wireless digital data services.
The companies hope the new service will pose an alternative to traditional dial-up for off-premise ATM deployments and to lease-line for financial institutions.
Surcharge-FreeNetwork Expands
BETHESDA, Md.-ATM National has added 6,000 ATMs owned by NetBank, an Internet-based bank, to its surcharge-free ATM network, known as Allpoint.
Under the exclusive deal, Allpoint will be the only surcharge-free network with access to the NetBank machines, Ben Psillas, president of ATM National, told The Credit Union Journal.
The deal gives Allpoint participants, which includes more than 50 credit unions, access to 31,000 ATMs nationwide. The NetBank ATMs are also located in retail locations outlets.
UNFCU Uses UltiPro System
NEW YORK-United Nations FCU has installed Ultimate Software's UltiPro Workforce Management system to help it streamline employee-related processes.
The UltiPro system helps the $2-billion credit union track contributions to employee benefits, including medical, dental, dependent care, parking and transit, and help the credit union determine whether employees are taking advantage of the benefits.
The system provides employees with real-time access to detailed benefits information to help prepare budgets and monitor benefits spending.
RCU Pilots Video Messaging System
EAU CLAIRE, Wis.-StrandSoft Inc. has introduced an Internet-based messaging system that allows CUs to deliver information and marketing messages to customers and employees over any computer or television display.
The system, known as Online Kiosks.Net, has been installed and running at Royal CU. With just an Internet connection, companies can reach customers/members when they are most likely to buy, while waiting in line or in a lobby, and facilitates cross-selling campaigns through custom-designed messages.
The company is offering a free 30-day trial.
'Project Backpack' Helps School
MARION, Ill.-Corporate America FCU collected school supplies for area elementary schools, through the CU's "Project Backpack," and delivered them to the William McKinley Elementary School, where they will be apportioned to other area elementary schools.
Fiserv Awards 34 Scholarships
BROOKFIELD, Wis.-Fiserv said it granted $50,000 in college scholarships to 34 students, including several sponsored by credit unions, as part of the company's first ACCEL/Exchange Network and its Education Exchange college grant program.
The awards included 30 of $1,000 and four of $5,000, which went to students sponsored by Kennedy Space Center FCU, Buffalo Postal Community CU, Northwest Resource FCU and Leominster CU.
The high school seniors were chosen based on grades, volunteerism, character and leadership, essay responses and financial need.
ATM Bandits Headed To Jail
SAN DIEGO-Two life-long criminals convicted of stealing more than 14 ATMs dating back to 2002 were sentenced to long prison terms Monday.
The two men, Maurice Hilliard, 42, and Charles Calhoun, 40, were convicted of a similar spree of stealing as many as 20 ATMs in the 1990's and served time in prison, according to Michael Groch, San Diego County Prosecutor.
The two collected more than $200,000 during the recent spree, in which they would steal a truck with a hydraulic lift, then pull the machines off their moorings before loading them onto the trucks, Groch told The Credit Union Journal.
After securing the machines, they would break into the cash drawers by using a high-powered electro-magnetic drill, he said.
Among the credit unions hit in the latest spree were First Future CU and Great American CU.
Hilliard was sentenced to 302 years to life in prison under the state's three strikes law, and Calhoun was sentenced to 28 years and four months.
