Three Rivers FCU Pioneers 'CustomerExperience Management'

FT. WAYNE, Ind. - (01/05/05) -- Three Rivers FCU is reaching out togain member input on its operations and services through a new way.Through the practice, dubbed customer experience management, orCEM, credit union employees use an interface called cView, providedby Open Solutions Inc., that collects input from members anddistributes it to member contact points. The exchange can covereverything from large-scale transactions to minor events, such asthe misplacement of an ATM card. The cView interface is connectedto Open Solutions' The Complete Credit Union Solution.