Virtual Agent Adds High Touch To High Tech

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First Data has incorporated Finali Corp.'s net Sage Virtual Agent and added highly-skilled customer service agents into its web-based stored value offering. The netSage Virtual Agent is a virtual online representative that seeks to create a personalized experience on the web. "It keeps web users involved with a moving image of a human being that answers each customer's questions naturally and conversationally," the company said, adding the technology lowers costs for financial institutions by reducing the amount of live rep time.

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