Virtual Agent Adds High Touch To High Tech

Register now

First Data has incorporated Finali Corp.'s net Sage Virtual Agent and added highly-skilled customer service agents into its web-based stored value offering. The netSage Virtual Agent is a virtual online representative that seeks to create a personalized experience on the web. "It keeps web users involved with a moving image of a human being that answers each customer's questions naturally and conversationally," the company said, adding the technology lowers costs for financial institutions by reducing the amount of live rep time.

For info: 402-222-6178.

For reprint and licensing requests for this article, click here.