Debt collection

A key question is whether the agency will restrict the ability of firms to track down delinquent borrowers with emails and text messages, which weren't in use when current regulations were adopted.

In a unanimous ruling, the court placed new limits on the ability of consumers to sue law firms that handle foreclosures on behalf of mortgage servicers.

Under the recently appointed Director Kathy Kraninger, the bureau has the opportunity to address numerous problems with its collection and presentation of consumer grievances.

The online lending industry has turned to the courts, Congress and now federal banking agencies in an effort, thus far fruitless, to blunt the impact of a 2015 appeals court ruling.

Readers consider Square's bid to become an industrial loan company, weigh the Federal Deposit Insurance Corp.'s oversight of brokered deposits and debate reforms to the Consumer Financial Protection Bureau.

Under the recently appointed Director Kathy Kraninger, the bureau has the opportunity to address numerous problems with its collection and presentation of consumer grievances.

The lender collected at least $21,800 that consumers did not owe and harassed borrowers' personal references, according to a CFPB settlement.

LendStreet is looking to break the circle of debt that often arises when struggling borrowers try to consolidate what they owe.

The biggest question is whether new CFPB Director Kathy Kraninger will deviate from the pro-industry policies of her predecessor, or bring continuity.

Two groups are asking the agency to restrict collectors to "one live conversation per week" with a borrower and up to three phone attempts per week.

In a world where most financial matters can be handled with a few taps on an app, debt collection appears stuck in the last century.

The Poughkeepsie, N.Y.-based credit union agreed to pay $95,000 to settle claims that it incorrectly repossessed vehicles of service members.

Cash Express LLC allegedly sent customers threats of legal action even though the time for taking legal action had expired.

A detailed breakdown released by the agency shows residents in California, Florida and Texas having submitted the most complaints about a financial institution, but D.C. had the most per-capita complaints.

The agency alleges that some customers made payments to the e-commerce group even though their accounts had already been sold to third-party debt buyers.

A ruling involving a Cleveland law firm casts doubt on CFPB claims that attorneys misrepresent their role to consumers.

The CFPB said National Credit Adjusters had hired third-party collectors that routinely inflated the amounts that customers owed.

Consumer advocates are urging local governments and courts to consider a person’s ability to pay before assessing fines and fees for such infractions as unpaid traffic tickets. Such changes could help low-income households avoid bankruptcy — and perhaps even make them more bankable.

Joel Tucker is the brother of Scott Tucker, who in January was sentenced to 16 years in prison for perpetrating an unrelated payday-loan scheme.

The CFPB ordered Security Group Inc. to pay $5 million for making illegal threats, including that consumers could go to jail.