Debt collection

Using big data can help credit unions better understand which delinquent members have the assets to repay accounts in collections, saving CUs time and effort, and increasing the likelihood of repayment.

Rather than push for looser rules on robo-calls, the industry should focus on policy related to the channels consumers prefer: email and text messages.

Most recently Thomas Pahl worked on debt collection and credit reporting issues as a partner at Arnall Golden Gregory in Washington.

Jessica Rich, who joined the agency in 1991, is stepping down in mid-February, the FTC announced Tuesday.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

The newly installed chairman of the Federal Communications Commission voted against 2015 rules that largely rejected the banking industry's entreaties.

The Consumer Financial Protection Bureau on Wednesday warned about the risks of the online debt sales, alleging that sensitive personal and financial information is available in some instances to any visitor to a debt marketplace website.

The Consumer Financial Protection Bureau and the New York Attorney General filed a lawsuit Wednesday against two New York debt collectors for deceiving and harassing millions of consumers to pay inflated debts.

The piling on at Wells Fargo has reached an unprecedented level, even for a bank. Fifteen investigations are underway into Wells' phony account openings. Experts are quantifying the damage to Wells' reputation and what the bank can do going forward to repair it.

Two San Francisco supervisors on Tuesday introduced a resolution that would "end all business with Wells Fargo," in response to the fake account scandal and other practices that have harmed consumers.