Mortgages

It's good advice in any relationship context. SunTrust's Bryce Elliott wants transparency from his technology partners. "It's OK to tell me no."

The bank pared down its application to 50 questions and allows customers to do the easy work before turning it to the loan officer.

To help close deals, there are steps online lenders can take to establish a quick and personal connection with real estate agents.

Advocates are seeking more federal funding for affordable housing. A federal investigation into the banks’ alleged manipulation of a popular tax-credit program can’t be helping their cause.

The migration to digital may change the way loan officers work, but it won't make them less essential: BofA Consumer Lending SVP John Schleck.

An AI-powered virtual assistant could be used in a variety of ways, including helping customers to prequalify for mortgages, easing compliance and detecting problems.

At Digital Mortgage 2018, Bill Emerson, the vice chairman of Quicken Loans and its parent company Rock Holdings, outlined a vision of dramatic digital disintermediation.

A new study from Pentagon Federal Credit Union finds a sizable portion of consumers will be shopping for a mortgage within two years, but it also revealed some major misconceptions surrounding the process.

Ellie Mae EVP Joe Tyrrell talks customer acquisition strategy. Crafting a personalized consumer experience, he says, starts with data.

Shifting to digital processes requires rethinking staffing levels and responsibilities. Mid-America Mortgage CEO Jeffrey Bode outlines how his company has adjusted.

LoanDepot's CEO Anthony Hsieh delivered a bracing message to mortgage lenders on Monday — strong new competitors are coming into this market, so they need to expand their offerings.

Loan officers whose habits are attuned to the refi market need to improve their relationship game to make it in this business, NBKC Bank's Dan Stevens told attendees at Digital Mortgage 2018.

The tightening of Senate races in Republican strongholds has raised the prospects of Democrats having even more influence on regulatory appointments and the legislative agenda.

Customers are increasingly demanding that their mortgage providers provide more than loans; they want help finding a realtor and handling all the pieces of the mortgage process, said Anthony Hsieh, CEO of loanDepot, during the opening keynote at Digital Mortgage.

A former Federal Home Loan bank president argues that the system should limit its exposure to risky nonbanks.

A new, 10-part podcast series examining housing blight; JPMorgan’s Jamie Dimon baits President Trump; U.S. Bank returns to small-dollar lending; and more from this week’s most-read stories.

The agency’s director has been under pressure to quit as he is investigated for sexual harassment allegations, but an agency spokesperson says he still plans to testify at a housing finance hearing slated for later this month.

Readers react to a new housing finance reform plan, weigh systemic risks posed by fintechs, debate the potential return of the Glass-Steagall Act and more.

The Minneapolis bank is betting that it has the heft — and the brand recognition — to compete for deposits in states where its biggest rivals already dominate.

The Federal Housing Finance Agency issued a proposal Wednesday that would require mortgage giants Fannie Mae and Freddie Mac to align their policies on cash flows for current mortgage-backed securities, and eventually for a uniform security when it is implemented next year.