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Market Intelligence:
AI
Payments
Research
Industry Data
  • Fintech
    Consumers are relying more on finance apps, survey finds

    A survey conducted by Harris Poll and commissioned by Plaid found that 60% of U.S. adults are using more apps to manage money since the onset of the pandemic.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    September 15
  • Coronavirus
    Bank safety measures evolve well beyond hand sanitizer

    Banks are augmenting their use of masks, distance markers and the like with apps to notify employees of exposure to infected individuals and technology meant to make branch visits safer.

    By Miriam Cross
    Tech Reporter
    September 15
  • Digital banking
    Bank of America's patent machine keeps rolling

    BofA, which has applied for or been granted thousands of patents, has been working recently on technologies that analyze spending patterns to give budgeting advice and use augmented reality to provide estate-planning services.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    September 14
  • Digital banking
    Banks are stepping up tech for people with disabilities

    U.S. Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.

    By Miriam Cross
    Tech Reporter
    September 11
  • Core conversions
    Even in pandemic, small banks forge ahead with core conversions

    Many community banks, like Peoples Community in Wisconsin, say they proceeded despite the technological challenges presented by social distancing because the crisis has exposed the shortcomings of their digital systems.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    September 3
    Quinn Christensen, senior vice president of operations at the People's Community Bank in Wisconsin
  • Fintech
    Building customers’ wealth by putting excess cash on ‘Autopilot’

    The fintech Wealthfront's latest wrinkle gives clients a high level of control over their money, including the ability to set automatic transfers to savings accounts or exchange-traded funds.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    September 2
    Chris Hutchins, head of autonomous financial advice, Wealthfront
  • Digital banking
    Banks model site search upgrades on Google

    BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention.

    By Miriam Cross
    Tech Reporter
    September 1
  • Fintech
    Plaid launches real-time updates on account activity

    Banks that work with the data aggregator will tell it when account updates are ready, so it can refresh fintech (or bank) apps immediately.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    September 1
    Atif Siddiqi, founder and CEO, Branch
  • Bitcoin
    Podcast What's a blockchain bank? A Wall Street veteran building one explains.

    Caitlin Long, a former Morgan Stanley and Credit Suisse managing director, is starting a special-purpose depository institution that will provide payment and custody services to institutional investors and corporate treasurers.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    August 31
    Caitlin Long, founder and CEO, Avanti Bank
  • Digital banking
    Bank of America dominates digital banking. Here’s how it plans to stay ahead.

    The bank is making continuous improvements, including integrating Merrill Lynch accounts into its banking app and adding a security feature to Zelle.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    August 31
  • Digital banking
    Social media ambassadors, online education: How banks are courting Gen Z

    Bank of America and Clinton Savings Bank in Massachusetts are targeting consumers at a young age and hoping to keep them for life.

    By Miriam Cross
    Tech Reporter
    August 28
  • Fintech
    States entice fintechs by giving them freedom to experiment

    Florida and West Virginia recently joined four other states in setting up regulatory sandboxes that allow startups to test products with consumers without obtaining a license.

    By Miriam Cross
    Tech Reporter
    August 26
    Map of six states that offer fintech sandboxes
  • Digital banking
    T-Mobile extends its mobile money program to Sprint customers

    T-Mobile Money is now being offered to the 150 million customers of the combined wireless carriers, which merged this spring.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    August 24
    T-Mobile storefront in NYC
  • Digital banking
    T-Mobile extends its mobile banking program to Sprint customers

    T-Mobile Money is now being offered to the 150 million customers of the combined wireless carriers, which merged this spring.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    August 24
    T-Mobile storefront in NYC
  • Corporate governance
    The year shareholder meetings went virtual

    Discover Financial Services and Bank First in Wisconsin, two of the many companies that went all-remote with their annual meetings this year, gave the process high marks. But the longer-term prospects industrywide are unclear.

    By Miriam Cross
    Tech Reporter
    August 21
  • Customer experience
    When customers contact Wells Fargo, AI system goes to work

    An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    August 19
    Michael Soistman, senior vice president, enterprise complaints data analytics and reporting at Wells Fargo
  • Marketplace lending
    Why Amex is buying Kabbage

    American Express isn't acquiring any loans in its deal for the online small-business lender. Here's what it is getting.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    August 19
    Amex said it is not planning to make any wholesale changes at Kabbage. "For the time being, the Kabbage brand, and digital platform will continue to exist and be led and operated by the current Kabbage leadership team," a spokesperson said.
  • Marketplace lending
    Why Amex is buying Kabbage

    American Express isn't acquiring any loans in its deal for the online small-business lender. Here's what it is getting.

    Penny Crosman Cropped
    By Penny Crosman
    Executive Editor, Technology at Arizent
    August 18
    Amex said it is not planning to make any wholesale changes at Kabbage. "For the time being, the Kabbage brand, and digital platform will continue to exist and be led and operated by the current Kabbage leadership team," a spokesperson said.
  • Growth strategies
    VyStar looks to bulk up call center staffing

    The Jacksonville, Fla.-based credit union said it needs the extra staff to handle an influx of member calls and to help with a planned expansion.

    By Melissa Angell
    Reporter
    August 14
  • Fintech
    Community bank, fintech team up to serve gig-economy workers

    Somerset Trust in rural Pennsylvania has partnered with RoamHR, a financial platform that assists the self-employed, to add tax-withholding help for contract and temporary workers to the bank's services.

    By Miriam Cross
    Tech Reporter
    August 10
    Gig-economy labor force
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.