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Under Chang, J.P. Morgan has been named the world's top global research firm for two years running.

"I had a vision of upping our client servicing game to give Citizens' commercial clients a best-in-class experience," Wyper said, "no matter how large or small their relationship with us."

A small gesture early in Helga Houston’s banking career has informed her approach to guiding younger bankers on sometimes-delicate matters.

City National Bank in Los Angeles has been growing rapidly since Royal Bank of Canada acquired it in late 2015, and now it's up to Kelly Coffey to keep the momentum going.

Two newly minted CEOs, Citibank's Mary McNiff and City National Bank's Kelly Coffey, top the list of Women to Watch for 2019. Check out who else earned a spot in the ranking.

As a longtime commercial real estate lender and one of highest-ranking women at Key, Mago has made it her mission to improve female and minority representation at both the bank and in her industry.

Smith's biggest responsibility these days is overseeing the replacement of Zions' core loan and deposit systems — a multi-year effort costing hundreds of millions of dollars — but she's taken great care to ensure that the conversion project is not standing in the way of other tech priorities.

A decade into her role as head of JPMorgan Chase's asset management arm, Erdoes continues to deliver strong results for the nation's largest banking company.

Even as her company invests heavily in cutting-edge technologies designed to improve service and efficiency, Keane is making sure that Synchrony is also investing in educating and training employees whose jobs are at risk of disappearing.

During the past year, Dorothy Savarese has pushed her bank's employees to think more creatively, introducing an innovation contest to facilitate the sharing of fresh ideas within the institution.