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Banks are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.

The Greenville, S.C.-based institution will gain three branches and about $100 million in assets if members of Anderson Federal Credit Union approve the transaction.

Tokyo-based payment card network JCB International is positioning itself for post-pandemic tourism growth by signing a deal with 3C Payments to expand payment acceptance in Europe, beginning in Spain.

Wirecard North America is seeking a buyer, an otherwise routine corporate move that requires a large number of assurances, given its parent company's descent into scandal.

Southwest Bancshares in San Antonio will have assets of $1.5 billion when it absorbs two affiliated banking companies in nearby cities.

The regulator banned a former CU employee from working in financial services on the basis of allegations that he misused funds when working at an Indiana credit union.

Credit unions won the day as the Supreme Court rejected an appeal that would have limited consumers' access to financial services. Now Congress must act to remove those field-of-membership restrictions entirely.

Technology has helped banks expand globally, but complying with country-specific laws restricting data flows is a constant struggle.

The coronavirus outbreak forced BBVA USA to rethink a plan to add 15 branches in Texas, but it decided to move ahead anyway, albeit with a few tweaks.

COVID-19 has been a major accelerator in the shift to digital for most of us; how we take classes, do our jobs, connect with friends, and definitely how we shop, says PPRO's James Booth.