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With customers now having the opportunity to onboard across multiple devices and channels, or even through a call center, the likelihood of an inconsistent experience is drastically increased, Neal Keene of Intelledox says.
December 6Intelledox -
Bankers are disputing upstarts' claims customers don't like them, noting progress that traditional institutions have made in recent years.
December 6 -
The National Credit Union Administration recently made it easier to hire job applicants with small criminal offenses in their past, but some in the industry still have concerns.
December 6 -
Denise Leleux has worked in financial services for more than two decades, but it’s a detour to Tesla’s marketing department that sparked an idea as to how accounts receivable and supply billing can take lessons from the transportation market.
December 6 -
In theory, the beauty of e-commerce is that a merchant can court any shopper in any part of the world with an internet connection. In practice, attracting a shopper and providing them with the customer experience they expect will look different in every country, says Lee Clifton of JP Morgan Merchant Services.
December 6JPMorgan Merchant Services -
The percentage of farm lenders losing money hit a six-year high in the third quarter, according to the FDIC.
December 5 -
The company will pay $122 million for six branches and nearly $1 billion in assets.
December 5 -
While digital channels are becoming more popular, many banks remain committed to highway advertising.
December 5 -
Wealthfront could roll out a debit card, automated bill pay and direct deposit in early 2020, Chief Executive Andy Rachleff said.
December 5 -
Thursday's hearing brought Brown and NCUA Chairman Rodney Hood face to face for the first time since an October letter in which the senator slammed some of Hood's political activities.
December 5