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There's been a lot of talk about futuristic branches. Here's how two CUs have already implemented their own strategies to take their networks to the next generation.

Reputational Challenges; Home Loans Get Riskier

nnovation consultant Larry Keeley says banks are about to undergo some dramatic changes that will in turn change how people think of them. Here's how he sees it playing out.

In their ongoing quest to undo the most burdensome provisions of the Dodd-Frank Act, bankers invite lawmakers to spend a day in their branches.

Its credibility damaged by shoddy lending and questionable accounting, the Birmingham, Ala., company rebuilt its reputation by putting customers and communities first.

In a milestone for our annual reputation survey, eight regional banks achieved 'excellent' scores, partly because of a renewed focus on doing what's best for the customer, even at the expense of their bottom lines. Big banks lost some of the momentum they had, but none remain in the 'weak' zone.

We gauge what U.S. consumers think of 32 of the largest banks in our annual Survey of Bank Reputations with the Reputation Institute. Check out our special report to learn which banks achieved an 'excellent' reputation with customers for the first time since the survey began, get a case study of the 2015 reputation leader, Regions Financial, and read a Q&A for insight into how Huntington Bancshares is gaining esteem among both customers and noncustomers.

Doing the right thing by customers — like giving them a day to replenish accounts they have overdrawn — crimps profits in the short term, but ultimately leads to higher retention rates, says David Clifton, Huntington's chief customer and marketing officer.

Rather than viewing stress tests only as a burden, bank executives are recasting them as opportunities to gain valuable insight into their loan portfolios.

Ally Bank has worked to capitalize on what other banks were doing wrong in retail ever since it launched. Now its newly departed CEO offers some advice to her fellow bankers on how they can do better.